Effective Date: November 5, 2026
At Pi-IoT, operated by PreIntelligence Research Tech Private Limited, we respect your privacy and are committed to protecting information associated with your account, connected machines, edge controllers, production records, sensor readings, and use of our Services.
This Privacy Policy explains how we collect, use, store, process, protect, and retain information when you use the Pi-IoT website, software platform, machine-monitoring dashboards, connected edge controllers, machine interfaces, sensors, production reports, notifications, and related Services.
By accessing or using Pi-IoT, you acknowledge that your information may be processed as described in this Privacy Policy.
Depending on how you use Pi-IoT, we may collect information necessary to provide, maintain, secure, and improve our Services.
When you create or use a Pi-IoT account, we may collect your name, email address, phone number, login information, account identifiers, company or organization information, and profile information that you choose to provide.
When you connect a machine, edge controller, or sensor to Pi-IoT, we may collect device identifiers, machine names, controller details, device configuration and status, authentication-related information, machine running status, production counts, running and idle time, machine utilization, fault events, downtime information, shift-wise production records, sensor readings, timestamps, historical records, and other operational information transmitted by connected equipment.
Device and authentication information may be used to verify that data is being submitted by an authorized device and to maintain the security of the Pi-IoT platform.
If you purchase or use Pi-IoT hardware, we may collect information such as hardware identifiers, device model, configuration information, installation-related information, device status, warranty or service information, and technical information required to provide support.
If you make a payment for Pi-IoT products or Services, we may process information such as payment identifiers, order identifiers, transaction information, payment amount, purchase information, and related account or service information.
Payment card and banking information may be processed directly by the applicable payment provider. Pi-IoT does not generally store full payment card details.
If you enable notifications, we may process notification tokens, device identifiers, email addresses, sensor information, alert information, notification status, and notification timestamps in order to provide alerts and other notifications.
When you use our website or Services, we may collect technical information such as IP address, browser type, operating system, device information, log information, timestamps, error information, diagnostic information, and information about how the Services are used.
We use collected information to create and manage accounts, authenticate users and connected equipment, receive and process machine and sensor data, display live machine status, present production counts and performance information, calculate or display operational metrics, provide historical data, generate shift-wise and other reports, configure connected equipment, and provide the Pi-IoT Services.
We may also use information to provide customer support, troubleshoot technical issues, maintain hardware and software, process payments, manage purchases, send notifications, provide security, detect unauthorized activity, improve our products and Services, and comply with applicable legal requirements.
Pi-IoT processes information transmitted by connected machines, edge controllers, machine interfaces, and sensors to provide machine monitoring, production visibility, downtime analysis, fault information, dashboards, notifications, reporting, and other platform functionality.
Depending on the deployment, operational data may include machine running or stopped status, production counts, running time, idle time, utilization, shift information, fault events, downtime categories, sensor values, device status, timestamps, configuration information, and other telemetry generated or transmitted by connected equipment.
We process this information to provide the functionality requested by the customer and to maintain the operation, security, and reliability of the Pi-IoT platform.
Pi-IoT may process live machine and production information separately from historical machine, production, and sensor records.
Live data may be processed and synchronized using real-time cloud infrastructure to display recently received information from connected devices.
Historical information may be stored in databases or time-series storage systems to provide reports, charts, analytics, and historical monitoring.
The availability and retention of historical information may depend on the applicable Service configuration and technical or operational requirements.
We retain information for as long as reasonably necessary to provide the Services, maintain account and operational records, provide customer support, comply with legal requirements, resolve disputes, maintain security, and fulfill other legitimate business purposes.
Machine, production, and sensor information may be automatically deleted or removed when it is no longer required, when applicable storage or retention rules require deletion, or when the associated account or Service is terminated, subject to applicable law, the customer's service configuration, and technical requirements.
Some information may remain in backups, logs, security records, or legally required records for a reasonable period before it is permanently deleted or becomes inaccessible.
Customers are responsible for maintaining their own backup or export of important machine, production, sensor, business, or operational information.
When you contact Pi-IoT for hardware or technical support, we may collect information required to identify the affected device, understand the issue, diagnose problems, process repairs or replacements, and provide support.
This may include device identifiers, configuration information, diagnostic information, photographs or documents voluntarily provided for troubleshooting, service history, and communications with our support team.
We use this information only as reasonably necessary to provide the requested support and related Services.
Pi-IoT may send service-related communications, device alerts, sensor alerts, account notifications, security notifications, and other necessary communications.
Where you enable applicable notifications, we may use push notification services, email services, or other communication infrastructure to deliver these messages.
Notification delivery may depend on internet connectivity, device settings, valid notification tokens, email providers, third-party services, and other technical conditions.
Pi-IoT may use third-party technology and service providers to operate the platform and provide specific features.
These services may include cloud infrastructure, real-time database services, authentication services, notification services, payment processing services, email delivery services, hosting providers, database infrastructure, and communication services.
For example, Pi-IoT may use services such as Firebase, PostgreSQL, TimescaleDB, Razorpay, email infrastructure, hosting providers, and other technology providers as required for the operation of the Services.
Information processed through third-party services may also be subject to the privacy policies and terms of those providers.
We do not sell or rent your personal information to third parties.
We may share or permit access to information when reasonably necessary to operate Pi-IoT, provide technical support, process payments, deliver notifications, maintain cloud infrastructure, protect our systems, investigate security incidents, comply with applicable law, respond to lawful requests, or protect the rights, property, and safety of Pi-IoT, our customers, or other users.
Where third-party service providers process information on our behalf, we take reasonable steps to require appropriate handling of the information in accordance with the purpose for which it was provided.
We use reasonable technical and organizational measures designed to protect information against unauthorized access, misuse, alteration, loss, or disclosure.
Security measures may include authentication controls, access restrictions, device verification, server-side validation, secure infrastructure, monitoring, and other security practices appropriate to the operation of the Services.
However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.
You are responsible for protecting your passwords, account credentials, device credentials, API credentials, and access to your connected devices.
Our website and Services may use cookies, browser storage, session storage, or similar technologies to maintain login sessions, remember preferences, provide functionality, improve user experience, maintain security, and understand how our Services are used.
You may manage cookies and browser storage through your browser or device settings. Disabling certain technologies may affect the functionality of some Pi-IoT features.
Some Pi-IoT features may use artificial intelligence, automated processing, or chatbot functionality.
Information provided to these features may be processed to generate responses, analysis, summaries, recommendations, or other requested results.
AI-generated information may not always be accurate or complete. Customers should review important AI-generated information before relying on it for significant decisions.
Depending on applicable law, you may have rights relating to your personal information, including the right to request access, correction, deletion, or information about how your information is processed.
You may also contact us regarding questions about your personal information or request assistance with information associated with your Pi-IoT account.
Certain requests may be subject to legal, security, technical, operational, or record-retention requirements.
Pi-IoT is intended for business, industrial, technical, research, and general adult use and is not specifically directed toward children.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us in a manner that violates applicable law, please contact us so that we can review and take appropriate action.
Depending on the infrastructure and third-party services used to operate Pi-IoT, information may be processed or stored on systems located in India or other countries.
Where required by applicable law, we will take reasonable steps to ensure that personal information is handled in accordance with applicable privacy and data protection requirements.
You may contact us to request deletion of personal information associated with your account, subject to applicable law and legitimate business, security, technical, contractual, or legal requirements.
Deleting information may affect your ability to use certain Pi-IoT Services or recover previously stored information.
Certain information may need to be retained for legal, security, accounting, fraud prevention, dispute resolution, or other legitimate purposes.
We may update this Privacy Policy from time to time to reflect changes in our Services, technology, security practices, business operations, or legal requirements.
Updated versions will be published on this page with a revised Effective Date.
Your continued use of Pi-IoT after an updated Privacy Policy becomes effective may constitute acknowledgement of the revised policy, subject to applicable law.
If you have questions about this Privacy Policy, your personal information, data processing, or privacy practices, please contact us.
Company:
PreIntelligence Research Tech Private Limited
Address:
219/2A, Punnai Nagar,
Nagercoil, Kanniyakumari District,
Tamil Nadu – 629004, India
Phone: +91 99402 42742
Email: info@preintelligence.com
Thank you for trusting Pi-IoT. We are committed to protecting your information and supporting secure, reliable machine monitoring and production visibility.